Question 1

How do I download the New Golyv App?

Accepted Answer

You can download the app from the Google Play Store (https://play.google.com/store/apps/details?id=com.golyv.corp.go&pcampaignid=web_share)or Apple App Store.(https://apps.apple.com/us/app/golyv-جولايڤ/id6749721685) If you cannot find the app, ensure your Play Store country/region is set to Saudi Arabia.

Question 2

Do I need to use my Qiddiya email for registration?

Accepted Answer

Yes, you must register with your Qiddiya work email for verification purposes.

Question 3

What is the Company Code, and why do I need it?

Accepted Answer

The Company Code is 202401, and it’s required during registration to authenticate your access as a Qiddiya employee.

Question 4

Is my personal information secure?

Accepted Answer

Yes, we take data privacy seriously, and all personal information is securely stored and used only for the app’s intended purpose.

Question 5

Why should I use the new Golyv app instead?

Accepted Answer

The new app offers enhanced features such as changing locations, managing days off, and a more streamlined ordering process, saving time and ensuring better tracking of your orders.

Question 6

When will the current app stop accepting orders?

Accepted Answer

The current app will stop accepting orders on 30 April. All meal orders will need to be placed exclusively through the new Golyv app.

Question 7

What should I do if the app crashes or doesn’t work properly?

Accepted Answer

Restart the app and ensure you have the latest version installed. If the problem persists, contact support.

Question 8

How can I update my allergy information?

Accepted Answer

Once your account is created, go to Profile → Allergies and update your information.

Question 9

The app is not available in my Play Store. What should I do?

Accepted Answer

Please check your Google Play Store settings and temporarily change your country/region to Saudi Arabia.

Question 10

I received a message that my account has been created, but I can’t log in. Why?

Accepted Answer

This means your account is not yet active. You need to confirm your email by entering the OTP (One-Time Password) sent to you during registration.

Question 11

I didn’t receive the OTP to confirm my phone number. What should I do?

Accepted Answer

Ensure the phone number you provided is correct. If you still don’t receive the OTP, request it again or contact support for assistance.

Question 12

How do I place an order using the app?

Accepted Answer

Follow these steps:
1. Download the app.
2. Sign up with your Qiddiya email and Company Code.
3. Select your lunch package.
4. Schedule your meals.
5. Choose your daily meals.
6. Choose your location.
7. Confirm your order.

Question 13

Can I edit my weekly orders after submitting them?

Accepted Answer

Yes, you can easily view, manage, and edit your weekly orders directly through the app before the cut-off time.

Question 14

How will I know my order is confirmed?

Accepted Answer

After submitting your order, you’ll see a confirmation message, and you can view it in your “My Subscription” section within the app.

Question 15

Why are meals not displaying on the app?

Accepted Answer

Currently, next week’s menu is available for selection. Moving forward, all meals for the upcoming weeks will be added every Monday. If meals still don’t display, please contact support.

GOLYV | Jawdat Almo’an App

Action Required

Download Golyv before 30 April to continue placing meal orders without interruption.

Qiddiya Catering Transition

Secure @qiddiya.com employee access required.

Why this matters

A smoother catering experience, starting now.

Golyv is built to make ordering easier, scheduling more flexible, and account access more secure for Qiddiya users.

New app experience

Browse, select, schedule, and order from one mobile app.

The Golyv app replaces the current ordering experience with a clearer mobile journey for menu browsing, meal selection, scheduling, order placement, and secure account registration.

Key features

Built for Qiddiya employees

Important timeline

Current app stops accepting orders

30 April 2026

All meal orders move to Golyv

3 May 2026

Get started

Download Golyv

Install the Golyv corporate catering app from Google Play. If it does not appear, set your store region to Saudi Arabia.

Create your account

Sign up using your official @qiddiya.com work email address.

Enter company code 202401

202401

Use the official company code during registration to activate employee access.

Final reminder

Download and register before the transition deadline.

HOW TO MAKE YOUR ORDER

Frequently asked questions